xsellco Feedback

Review xsellco Feedback

Feedback is part of Suite of xSellco software (xSellco eDesk ed xSellco Repricer). In this case we are dealing with a software that helps us to obtain (positive) Feedback from different platforms; thanks to the excellent integration in fact, it is possible to use this very useful software with the most used platforms related to sales and reviews in the world : It is the case of Amazon, Ebay or Trustpilot… to name a few!

It is possible to send feedback requests in an intelligent way, with the aim of always maintaining a good score. xSellco manages the reviews and separates those considered positive from those considered negative, in order to have the ability to respond quickly and resolve any situation that arises in front of us.

With this system, feedbacks and reviews can be genuinely converted into useful material to strengthen the company’s image. It is undeniable that, thanks to the help of this tool, < strong>exponentially increase sales, online authority and consequently the revenues obtained.

Requests for product feedback are very selective and only intercept satisfied customers at the time of purchase of the product they have selected; however, the one just described is not the only one review collection mechanism that xSellco Feedback makes available. Other methods to increase the number and potential of feedback are, for example, those which consist of delivering a reminder at the most appropriate moments or automating messages regarding the purchase (e.g. “before leaving negative feedback, contact our customer service: we are sure that we could solve any problem in a very short time!”).

To date, it is enabled to be used on Amazon, eBay and Trustpilot, but as marketplaces usually have open APIs to allow access to management systems of sales, one can easily predict a greater integration in the near future.

The integration that makes the difference.

What may prove to be the most valuable feature of xSellco Feedback is the seamless integration with the xSellco Helpdesk (the software that allows you to provide customer support): connecting the 2 software allows to manage their users even better, making sure not to send any feedback requests to customers who have a history with support tickets. An invaluable feature, which is certainly able to make the difference in the acquisition of positive feedback.

How much does xSellco Feedback cost?

xSellco Feedback offers packages for users of small, medium and large companies. You can choose to pay monthly, with the option to cancel at any time, or take advantage of the 10% discount and opt for an annual subscription.

• Basic Plan. Up to 5,000 Feedback requests per month, unlimited marketplaces, automated feedback requests, templates and snippets, seller and product reviews, negative feedback management, feedback report analysis, sales dashboard, email support . Subscription cost: €43 per month with monthly billing, €39 per month with annual billing.
• Professional plan. Up to 25,000 Feedback requests per month, unlimited marketplaces, automated feedback requests, templates and snippets, seller and product reviews, negative feedback management, feedback report analysis, sales dashboard, email support and telephone assistance. Subscription cost: €99 per month with monthly billing, €89 per month with annual billing.
• Premium plan. Up to 60,000 Feedback requests per month, unlimited marketplaces, automated feedback requests, templates and snippets, seller and product reviews, negative feedback management, feedback report analysis, sales dashboard, email support , telephone assistance and assistance directly in chat. Subscription cost: €199 per month with monthly billing, €179 per month with annual billing.

PROS

• Good assistance, both via telephone and via chat.
• Integrates seamlessly with many other platforms, such as Amazon, Ebay and Trustpilot.
• User Friendly Interface.
• Perfect integration with Helpdesk, another excellent product by xSellco: a functional, winning tandem.
• Ability to subscribe on a monthly basis, with the option to cancel when desired.
• It has ready-to-use templates and snippets.
• Ability to analyze reports.
• Immediate and functional chat and telephone assistance…

CONS

• … but not available in the basic plan (only support via email in this case).
• Few additional features between one plan and another: excluding the amount of feedback requests per month, the price difference between one plan and another is not fully justified.

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Features

• Advanced integration
• Advanced Reports
• Free trial
• Subscription
• Templates and snippets
• User Friendly Interface

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