Xsellco Edesk Reviews

Xsellco Edesk Review

If we were asked “what is Xsellco edesk?” the answer would read more or less these words: a software that allows us to save hours of work and to provide assistance in a simple and effective way!

In detail, xSellco edesk is a help desk system for small and large companies engaged in sales (whether it’s on Amazon, just on site or on other marketplaces, it doesn’t matter… Edesk manages to integrate with many software !)

It is used to manage contacts and respond to tickets opened by customers, all while leveraging multiple online channels. Edesk is part of the xSellco commercial proposition (Xsellco Feedback AndXsellco Repricer to keep him company), but it doesn’t belong to a “suite” as they are sold separately, each one has its own cost.

What immediately catches the eye is that the software (unlike many of its competitors) provides a multilingual service and automatically translates the contents; all of this basically offers a great advantage: we can offer assistance to any of our customers, regardless of their position.

Great the ability to route (or perhaps better say route) customer support requests to specific members of our team (you can also automate the action and route requests to available team members at that particular time).

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In fact, using Edesk,it will be possible to offer assistance with the order, product and delivery data just a click away (which greatly simplifies communication and consequently increases the quality of the assistance offered); in addition you can “use predesigned snippets and templates to send quick, personalized responses in just two clicks.”

Once assistance has been provided to the customer, it will be possible to analyze the conversations, identifying the positive and negative passages made in the chat; all of this can obviously only be consulted by certain users (the administrator/administrators will decide who to provide this type of access to).

xSellco Edesk is one of the few eCommerce helpdesks on the market that allows truly remarkable customization of themes and messages.

Finally, one of the most important aspects that can be exploited: the possibility of exporting reports of the assistance provided and being able to ascertain the real satisfaction of customers with our assistance team; it is of fundamental importance for an e-commerce to always provide excellent customer support, it can determine the success or otherwise of your business, and the opportunity to be able to evaluate our staff members one by one becomes at least necessary.

In brief: what are the main features of Xsellco Edesk?

In summary, the main features offered by Edesk are as follows:

A single dashboard from which to manage all our sales channels.
Templates and Snippets to facilitate assistance and save time (customizable messages saved and sendable in 2 clicks, snippets showing all customer data, including order data;).
Machine translation accurate enough to communicate in any language.
Ability to set up automatic replies (automations).
Integrate with various e-commerce management platforms, such as Channel Advisor, BrightPearl and Skubana.
Collection of feedback from many marketplaces, including Amazon.

How much does Xsellco Edesk cost?

Let’s start by saying that the software can be tried free of charge for a period of 14 days, so as to be able to evaluate all the features offered, all without having to provide any credit card.

As regards the price, Xsellco Edesk is offered by subscription with monthly or annual billing; if you choose to pay monthly (monthly billing) the cost is €99/month, while if you choose to pay annually (annual billing) the cost drops significantly significant at €79/month, with annual savings of no less than 240.00 euros!

PROS

A single dashboard that allows you to manage all our sales channels is very useful: considerable time savings and everything always under control.
The whole interface of the software, both as regards the backend and as regards the front-end, is clean, immediate, user friendly.
Possibility of integration with other management software for e-commerce and marketplaces (fantastic integration with Amazon).
Several interesting options, such as automating responses or assigning tickets.
Subscription price appropriate to the value offered by the software.
14-day free trial to test all the features offered (no credit card required).
Possibility of customizing themes and messages above the competitors’ average.
Prepared and timely assistance.
Truly limitless reporting and statistics capabilities, with data on peak support hours, ticket volume, team and individual performance, response wait times, and much, much more.
Machine translation is an added value to be emphasized over and over again…

CONS

… but needs further improvement, it is not free from errors.
We would have liked more subscription options, perhaps a basic subscription with fewer features would have helped the diffusion of the software even more.

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Xsellco Edesk