Pure Chat

Pure Chat Review

Pure Chat is a live chat software suitable for small and medium-sized businesses , which helps track site visits, generate leads and drive sales. This software allows you to interact with customers immediately without having to wait for an answer via email or talk on the phone with one person at a time, to chat in real time with site visitors even on the move and monitor visitors to identify the best leads and therefore potential customers and start a conversation with them at any time.

The apps for both iOS and Android allow you to chat even on the move and from the conversations you can get information about visitors, what they do on the site, where they come from, the number of visitors, what page they are looking at, and access past conversations with returning customers.

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Reports and Analytics

This software has a feature that allows you to keep track of every conversation with every client, save the transcripts and send them via email to other team members;< /strong> allows you to create and modify reports based on the criteria established by the user and it is possible to display the number of chats, the average response time, the duration of the conversations and their evaluation.

It is also possible to customize your chat box, by changing background, profile picture and create a personal chat with a specific URL and change your contact information. You can convert the chatbox to email format when the team is offline so you never miss an opportunity to convert leads.

Team management and contacts

Pure Chat provides very useful features for managing a work team, such as being able to add users to the conversation and entrust each member with specific objectives and tasks, as well as being able to assign diversified widgets by section so you can immediately talk to the right person without wasting time .

Account settings are accessible only to certain users and access can be established through the “manage team” section. Being able to assign roles to team members, it is easy to establish a hierarchy of access to information; the type of user is limited to 3 categories: administrator and power user who have access to all information, and operator which is the most limited type. The platform allows you to enable or disable a profile as administrators or power users and withdraw the access information, which is very useful in case of member changes.

 In Purechat each new visitor becomes a contact who can be associated with the name, contact point on the site, email, company, telephone, tag and more. In fact, each contact corresponds to a tag to identify it as a lead, spam, etc…the tags, however, must be entered manually, which if on the one hand allows greater customization, on the other it does not allow you to create set of tags and automate the mechanism, creating confusion when using different tags for different users.

Additions

Pure Chat mette a disposizione una grande varietà di integrazioni per migliorare le azioni di vendita, il marketing e il customer service, collegando i dati di Pure Chat con diverse applicazioni specifiche. Tra le integrazioni disponibili troviamo software popolari come Google Analytics, HubSpot, Infusionsoft and Zapier to integrate over 1000+ other applications. Together, the data from these applications makes it easy to leverage contact and behavioral information to optimize your marketing, sales, and support efforts.

How much does Pure chat cost?

Purechat provides 2 tariff plans and a 30-day money-back guarantee. The plans are divided into:

• Growth from $39 per month billed annually. Includes $13/month for additional users/operators; 1 website; 4 users/operators included; 100 SMS notifications; unlimited chats; advanced widget customization; all integrations; Engagement Hubs; iOS and Android mobile apps; security roles (administrator, power users, and operators); unlimited chat history transcripts; automatic replies; chat notifications; file transfer; trigger-based actions and alerts; real-time analysis; visitor tracking; comprehensive account statistics and reports; CSV exports for reports and contacts; support.
• Pro from $79 per month billed annually. Includes $8/month for additional users/operators; unlimited websites; 10 users/operators included; 1000 SMS notifications; removal of Purechat branding; unlimited chats; advanced widget customization; all integrations; Engagement Hubs; iOS and Android mobile apps; security roles (administrator, power users, and operators); unlimited chat history transcripts; automatic replies; chat notifications; file transfer; trigger-based actions and alerts; real-time analysis; visitor tracking; comprehensive account statistics and reports; CSV exports for reports and contacts; support.

PROS

• Versions with low costs and with advanced features.
• Easy to use and install.
• Ability to take advantage of a specific bot for lead acquisition.

CONS

• There is no free version so try the tool before buying a subscription (30 days trial might not be enough).
• Software available only in English.

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